January 23, 2009

The 7 C's of effective communication


Effective Communication means making people understand our meaning and make them reply in terms that move the exchange of ideas forward. Communication is heavily based on sender’s or receiver’s attitude. Things to be kept in mind while trying to have an effective communication are to be clear in your own mind about what you want to communicate, Deliver the message succinctly (concisely).
Ensure that the message has been clearly and correctly understood

The 7 c’s of effective communication are as follows::
  1. Completeness
  2. Conciseness
  3. Consideration
  4. Concreteness
  5. Clarity
  6. Courtesy
  7. Correctness
Each of the above mentioned C quality is discussed in wider aspect in next pages.

Our attitude towards others greatly influences our communication style.
Some important points to be kept in our mind while trying to have an effective communication
  • Give full attention to people while they are talking to you.
  • Encourage other people to talk, and ask appropriate questions.
  • Present your ideas so that others are receptive to your point of view.
  • Treat people fairly and let others know how you want to be treated.
  • Value teamwork and know how to build cooperation and commitment.
  • Show respect for people’s ideas and feelings, even when you disagree with them.
  • Strive to understand other people and to be empathetic i.e. try to understand other person.
  • Be open to negative feedback, and communicate difficult truths in a respectful way.
  • Be able to easily win people’s trust and respect.
  • Check to make sure you have understood what other people are trying to communicate.
  • Be confident and at ease giving a presentation.
  • Avoid making absolutist judgments about people (e.g. “He/she is always that way.”)• Follow through on your commitments.
  • Be able to work with people you having difficulties with without becoming negatively yourself.
1.COMPLETENESS: It offers various benefits. It helps in bringing out the desired results without extra cost other number of messages. It also helps in building goodwill and a sense of concern for other party as both the reader and sender may have different background, culture, viewpoint, needs and experience.
Completeness comprises of the following points to be kept in mind
  1. Providing all necessary information: It means to provide entire information keeping in mind the readers point of view for their better understanding. It can be done by answering all WH questions i.e. who, what, when, where, why and other essentials like how?
  2. Answer All Questions Asked: A reply or reaction to a incomplete reply is most likely to be unfavorable. Not answering all the questions builds an image of being careless or trying to hide some weak spots, leading to question on our tact’s and honesty.
  3. Give Something Extra, When Desirable: It refers to providing some extra information related to the question asked by the opposite party. Giving a satisfactory reply is the main issue which would attract the opposite party for an interaction.
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